Instead of “I’m sorry for…” try “Thank you for…”

When you say you are sorry, the other person often feels bad that you thought they needed/wanted an apology.

When you say thanks you, the other person can feel good about you acknowledging and appreciating them.

Instead of:

• I’m sorry I’m late.

Try:

• Thanks for your patience.
• Thank you for waiting for me.
• Thank you for being flexible.

Instead of:

• I’m sorry I’m late.

Try:

• Thanks for your patience.
• Thank you for waiting for me.
• Thank you for being flexible.

Instead of:

• I’m sorry I forgot.

Try:

• Thanks for reminding me.
• Thank you for touching base.
• I forgot, I’d really appreciate support completing this.